StudentJobsNetwork.ca
User support technician
(SJN-55672-931234038127)
KRICLOUD
Markham - ON - Canada
$ 53000/Year
Posting Date:
March 26, 2023
Expiry Date:
July 24, 2023
Job Description
Terms of employment – Permanent employment Full time – Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Shift, Weekend
Salary – 53,000 annually – 35 hours per Week
Start date – as soon as possible
Languages – English
Education – Bachelor’s degree
Experience – 3 years to less than 5 years
Asset languages – Hindi
Work setting
- Help desk
- Consulting firm
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
- Shell script
- Linux
- Device drivers
- Networking software
- Networking security
- Servers
- File management software
- MS Office
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player